.ca-view{background:#f7f5f1;padding:0!important}
.ca-view h2{margin:0}
.ca-head{position:sticky;top:0;z-index:4;display:flex;align-items:center;justify-content:space-between;gap:24px;padding:22px 30px 16px;background:rgba(247,245,241,.96);border-bottom:1px solid #e9e4dc;backdrop-filter:blur(12px)}
.ca-head .sub{margin:4px 0 0}
.ca-tabs{display:flex;padding:4px;background:#ebe7e0;border-radius:10px}
.ca-tab{border:0;border-radius:8px;padding:8px 16px;background:transparent;color:var(--ink-2);font:inherit;cursor:pointer}
.ca-tab.on{background:#fff;color:var(--ink);box-shadow:0 1px 4px #34251c18;font-weight:650}
.ca-pane{display:none;padding:26px 30px 44px}.ca-pane.on{display:block}
.ca-workflow{width:min(860px,100%);margin:0 auto;display:grid;gap:18px}
.ca-card{background:#fff;border:1px solid #e7e1da;border-radius:16px;padding:22px;box-shadow:0 3px 18px #4736270a}
.ca-step{display:flex;align-items:center;gap:12px;margin-bottom:18px}.ca-step>b{width:30px;height:30px;display:grid;place-items:center;border-radius:10px;background:#fcedea;color:var(--red);font-size:14px}.ca-step strong,.ca-step small{display:block}.ca-step strong{font-size:16px}.ca-step small{margin-top:2px;color:var(--ink-3);font-size:12px}
.ca-drop{width:100%;min-height:190px;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:7px;border:1.5px dashed #d4c8bd;border-radius:14px;background:#fcfaf7;color:var(--ink-2);font:inherit;cursor:pointer;transition:.15s}.ca-drop:hover,.ca-drop.drag{border-color:var(--red);background:#fff5f2}.ca-drop-icon{width:45px;height:45px;display:grid;place-items:center;border-radius:50%;background:#f3e9e2;color:var(--red);font-size:28px;line-height:1}.ca-drop small{color:var(--ink-3)}
.ca-preview{display:grid;grid-template-columns:120px 1fr;gap:16px;align-items:center}.ca-preview img{width:120px;height:120px;object-fit:cover;border-radius:12px;border:1px solid #eee}.ca-preview strong,.ca-preview small{display:block;overflow-wrap:anywhere}.ca-preview small{margin:5px 0 12px;color:var(--ink-3)}
.ca-loading{display:flex;align-items:center;justify-content:center;gap:14px;min-height:130px}.ca-loading .spinner{width:26px;height:26px}.ca-loading strong,.ca-loading small{display:block}.ca-loading small{margin-top:3px;color:var(--ink-3)}
.ca-match{padding:13px 14px;margin-bottom:16px;border-radius:10px;background:#fff7e8}.ca-match label{display:grid;grid-template-columns:max-content minmax(180px,1fr);gap:10px;align-items:center}.ca-match select{border:1px solid #dccfba;border-radius:7px;padding:8px;background:#fff}.ca-match small{display:block;margin-top:5px;color:#806a49}
.ca-form-grid{display:grid;grid-template-columns:1fr 1fr;gap:13px}.ca-form-grid label,.ca-detail-form label,.ca-event-form label{display:grid;gap:5px;color:var(--ink-2);font-size:12px}.ca-form-grid .wide{grid-column:1/-1}.ca-form-grid input,.ca-form-grid select,.ca-form-grid textarea,.ca-archive-tools input,.ca-archive-tools select,.ca-detail-form input,.ca-detail-form select,.ca-detail-form textarea,.ca-event-form input,.ca-event-form select,.ca-event-form textarea{width:100%;border:1px solid #ded8d1;border-radius:8px;background:#fff;color:var(--ink);padding:9px 10px;font:inherit}.ca-form-grid input:focus,.ca-form-grid select:focus,.ca-form-grid textarea:focus,.ca-archive-tools input:focus,.ca-detail-form input:focus,.ca-detail-form textarea:focus{outline:2px solid #d9473620;border-color:var(--red)}
.ca-privacy{margin:14px 0;color:var(--ink-3);font-size:12px}.ca-primary{width:100%;padding:11px}
.ca-guide{display:grid;grid-template-columns:84px minmax(0,1fr) max-content;align-items:center;gap:12px;padding:17px 0;border-top:1px solid #eee7e0}.ca-guide>span{color:var(--ink-3);font-size:12px}.ca-guide p{margin:0;font-size:18px;font-weight:650;overflow-wrap:anywhere}.ca-guide.alt p{font-size:16px;font-weight:500}.ca-reason{padding:14px;border-radius:11px;background:#f8f6f2}.ca-reason strong{font-size:12px}.ca-reason p{margin:3px 0 10px;color:var(--ink-2)}.ca-reason p:last-child{margin-bottom:0}.ca-progress{display:flex;gap:8px;align-items:center;flex-wrap:wrap;margin-top:15px}.ca-progress span{font-size:12px;color:var(--ink-3)}.ca-progress button{border:1px solid #ddd5cd;border-radius:99px;padding:6px 11px;background:#fff;color:var(--ink-2);cursor:pointer}.ca-progress button:hover{border-color:var(--red);color:var(--red)}
.ca-archive-tools{display:grid;grid-template-columns:minmax(220px,1fr) 160px max-content;gap:10px;margin-bottom:16px}.ca-archive-layout{display:grid;grid-template-columns:minmax(260px,340px) minmax(0,1fr);gap:18px;min-height:520px}.ca-list{display:grid;align-content:start;gap:8px}.ca-customer{width:100%;display:grid;grid-template-columns:42px minmax(0,1fr) max-content;gap:10px;align-items:center;padding:12px;border:1px solid #e6e0d9;border-radius:12px;background:#fff;color:inherit;text-align:left;cursor:pointer}.ca-customer:hover,.ca-customer.on{border-color:#d79b90;box-shadow:0 2px 10px #5d332614}.ca-avatar{width:42px;height:42px;display:grid;place-items:center;border-radius:12px;background:#f6e8e2;color:#a63a2c;font-weight:700}.ca-customer strong,.ca-customer small{display:block;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.ca-customer small{color:var(--ink-3);font-size:11px}.ca-stage{align-self:start;padding:3px 7px;border-radius:99px;background:#f2efeb;color:var(--ink-3);font-size:10px;white-space:nowrap}.ca-detail{min-width:0}.ca-detail-head{display:flex;justify-content:space-between;gap:16px;align-items:flex-start;margin-bottom:16px}.ca-detail-head h3{margin:0;font-size:20px}.ca-detail-head p{margin:3px 0;color:var(--ink-3)}.ca-detail-actions{display:flex;gap:7px;flex-wrap:wrap}.ca-detail-form{display:grid;grid-template-columns:1fr 1fr;gap:11px}.ca-detail-form .wide{grid-column:1/-1}.ca-detail-form textarea{resize:vertical}.ca-timeline{display:grid;gap:10px;margin-top:20px}.ca-timeline h4{margin:0}.ca-event{border-left:3px solid #e1d8d0;padding:2px 0 2px 11px}.ca-event strong,.ca-event small{display:block}.ca-event p{margin:3px 0;white-space:pre-wrap}.ca-event small{color:var(--ink-3)}.ca-old-guide{padding:12px;border:1px solid #ece6df;border-radius:10px;background:#faf8f5}.ca-old-guide p{margin:4px 0}.ca-event-form{display:grid;grid-template-columns:140px minmax(0,1fr) 170px max-content;gap:8px;align-items:end;margin-top:15px;padding-top:15px;border-top:1px solid #eee7e0}.ca-empty{margin:auto;padding:45px 20px;color:var(--ink-3);text-align:center}.ca-error{padding:12px;border-radius:9px;background:#fff0ed;color:#a83227}
@media(max-width:900px){.ca-head{align-items:flex-start;flex-direction:column;gap:12px}.ca-archive-layout{grid-template-columns:1fr}.ca-list{grid-template-columns:repeat(2,minmax(0,1fr))}.ca-event-form{grid-template-columns:1fr 1fr}.ca-event-form button{align-self:end}}
@media(max-width:620px){.ca-head,.ca-pane{padding-left:16px;padding-right:16px}.ca-tabs{width:100%}.ca-tab{flex:1}.ca-card{padding:16px}.ca-form-grid,.ca-detail-form{grid-template-columns:1fr}.ca-form-grid .wide,.ca-detail-form .wide{grid-column:auto}.ca-guide{grid-template-columns:1fr}.ca-guide>span{margin-bottom:-7px}.ca-guide button{width:100%}.ca-archive-tools{grid-template-columns:1fr 1fr}.ca-archive-tools input{grid-column:1/-1}.ca-list{grid-template-columns:1fr}.ca-event-form{grid-template-columns:1fr}.ca-preview{grid-template-columns:90px 1fr}.ca-preview img{width:90px;height:90px}}

/* ── 长期跟进卡（版式参考《跟进话术卡·故事版》） ───────────────── */
.ca-card-block{margin-top:18px;padding-top:14px;border-top:1px solid #eceef1}
.ca-card-headline{margin:10px 0 6px;padding:10px 12px;border-radius:10px;background:#fff2e6;color:#a33f00;font-weight:600;line-height:1.7}
.ca-card-text{margin:6px 0;line-height:1.75;white-space:pre-wrap;overflow-wrap:anywhere}
.ca-card-act{margin:12px 0;padding:12px;border:1px solid #f0e3d6;border-radius:12px;background:#fffcf9}
.ca-card-act-title{font-weight:700;color:#c25200;margin-bottom:8px}
.ca-card-tag{display:inline-block;margin:10px 0 4px;padding:2px 8px;border-radius:8px;background:#eaf1ff;color:#1d4ed8;font-size:12px;font-weight:600}
.ca-card-quote{margin:4px 0;padding:9px 11px;border-left:3px solid #ef6c1a;border-radius:0 8px 8px 0;background:#f7f9fc;line-height:1.75;white-space:pre-wrap;overflow-wrap:anywhere}
.ca-card-story{margin:4px 0;padding:11px 12px;border:1px solid #f0ddc8;border-radius:10px;background:#fbf6f0;color:#3a2c1c;line-height:1.85;white-space:pre-wrap;overflow-wrap:anywhere}
.ca-card-red{margin:12px 0;padding:10px 12px;border:1px solid #ffcccc;border-radius:10px;background:#fff2f2;color:#a32020;line-height:1.8}
.ca-card-red div{margin:4px 0}
.ca-card-missing{margin:10px 0 2px;padding:9px 11px;border:1px solid #ffe2a8;border-radius:10px;background:#fff8e8;color:#7a5300;line-height:1.7}
/* ── 作战卡新增区块（2026-09-16）：这版差在哪 / 摸底清单 / 聊熟信号灯 ── */
.ca-gaps{margin:10px 0;padding:11px 13px;border:1px solid #ffe2a8;border-radius:11px;background:#fff8e8;color:#7a5300;line-height:1.75}
.ca-gaps-title{font-weight:800;margin-bottom:5px}
.ca-gaps-item{margin:4px 0;font-weight:600}
.ca-gaps-hint{margin-top:7px;color:#9a7a3a;font-size:12px}
.ca-probe{margin-top:12px;padding-top:10px;border-top:1px dashed #ece7e1}
.ca-probe h2{margin:0 0 8px;font-size:15px}
.ca-probe-row{margin:8px 0}
.ca-probe-ask{padding:9px 11px;border-radius:10px;background:#f4f7fb;border-left:3px solid #5b7cb5;line-height:1.7}
.ca-probe-why{margin:3px 0 0;color:#7b838c;font-size:12px}
.ca-probe-rule{margin-top:9px;color:#7b838c;font-size:12px}
.ca-signals{display:grid;gap:8px;margin-top:10px}
.ca-signal{padding:10px 12px;border-radius:10px;line-height:1.75}
.ca-signal.go{background:#f1faf3;border:1px solid #cbe9d4;color:#1f6b34}
.ca-signal.wait{background:#fdf2f2;border:1px solid #f6d2d2;color:#a33a3a}
.ca-signal-t{font-weight:800;margin-bottom:4px}
/* ── 生成作战卡：先体检、再补一段（取代原来的原生 prompt） ── */
.cc-box.ca-make-box{width:min(620px,100%);max-height:90vh;display:flex;flex-direction:column;padding:18px 18px 12px}
.ca-make-body{flex:1;min-height:0;height:0;overflow-y:auto;margin:10px 0 4px;padding-right:4px}
.ca-make-label{display:grid;gap:7px;margin-top:14px;color:var(--ink-2);font-size:13px}
.ca-make-input{width:100%;padding:11px 12px;border:1px solid #d6cfc8;border-radius:12px;font:14px/1.65 inherit;resize:vertical}
.ca-make-tools{display:flex;align-items:center;gap:8px;flex-wrap:wrap}
.ca-make-tool{height:32px;padding:0 12px;border:1px solid #d8dbd7;border-radius:16px;background:#fff;color:#39433d;font:12px inherit;cursor:pointer}
.ca-make-tool:hover{border-color:var(--red);color:var(--red)}
.ca-make-voice{display:inline-flex;align-items:center}
.ca-ready{margin:10px 0;padding:11px 13px;border:1px solid #cbe9d4;border-radius:11px;background:#f1faf3;color:#1f6b34;line-height:1.7}
/* ── 客户详情页的资料体检条：四项基础资料齐了几项 ── */
.ca-health{margin:12px 0 4px;padding:12px 14px;border-radius:12px;border:1px solid #cbe9d4;background:#f1faf3;color:#1f6b34}
.ca-health.is-thin{border-color:#ffe2a8;background:#fff8e8;color:#7a5300}
.ca-health-title{font-weight:700;margin-bottom:8px}
.ca-health-list{display:grid;gap:6px}
.ca-health-row{display:grid;grid-template-columns:max-content max-content minmax(0,1fr);gap:8px;align-items:baseline;font-size:13px}
.ca-health-dot{color:#b9932f}
.ca-health-label{font-weight:600}
.ca-health-hint{color:#9a7a3a;font-size:12px}
.ca-health-ok{font-weight:600}
.ca-health-go{margin-top:10px;border:1px solid #d8cba6;border-radius:9px;background:#fff;color:#7a5300;padding:6px 12px;font:13px inherit;cursor:pointer}
.ca-health-go:hover{background:#fffdf7}

/* ── 客户详情：一屏摘要 + 弹窗（2026-09-16 改版：不做超过一屏的隐藏功能） ── */
.ca-quick{display:flex;gap:10px;flex-wrap:wrap;margin:12px 0 4px}
.ca-card-head{position:relative;padding-right:34px}
.cc-box.ca-card-box{width:min(600px,100%);max-height:88vh;display:flex;flex-direction:column;padding:18px 18px 12px}
.cc-box.ca-ask-box{width:min(560px,100%);max-height:88vh;display:flex;flex-direction:column;padding:18px 18px 12px}
.ca-card-scroll{flex:1;min-height:0;height:0;overflow-y:auto;margin:10px -6px 4px;padding:0 6px;background:#f2f3f5;border-radius:12px}
.ca-ask-list{flex:1;min-height:0;height:0;overflow-y:auto;margin:8px 0;padding-right:4px}
.ca-card-probe{position:absolute;left:-10000px;top:0;width:520px}
.ca-fold{margin-top:14px;border-top:1px solid #eceef1;padding-top:10px}
.ca-fold summary{cursor:pointer;color:#c25200;font-size:13px}

/* ── 问私教：右侧覆盖式侧边栏（2026-09-16 改版）────────────────────
   旧版用 grid 挤压主区、窄屏直接整屏顶掉，用户反馈「长得也不一样，还直接全屏了」。
   现在改成覆盖在页面右侧的抽屉：主页面不动，点遮罩或 Esc 关闭。 */
.ca-side-mask{position:fixed;inset:0;z-index:190;background:rgba(28,22,18,.34);opacity:0;transition:opacity .18s ease}
.ca-side-mask.on{opacity:1}
.ca-side{position:fixed;top:0;right:0;z-index:200;display:flex;flex-direction:column;
  width:min(440px,100vw);height:100dvh;background:#fff;box-shadow:-14px 0 44px rgba(40,28,20,.18);
  transform:translateX(100%);transition:transform .22s ease}
.ca-side.on{transform:none}
@media(prefers-reduced-motion:reduce){.ca-side,.ca-side-mask{transition:none}}
.ca-side-head{position:relative;display:flex;align-items:flex-start;gap:10px;padding:16px 46px 13px 18px;
  border-bottom:1px solid var(--line,#e7e8e4);background:#fff}
.ca-side-head strong{display:block;font-size:15px}
.ca-side-head small{display:block;margin-top:4px;color:#8a9099;font-size:11px;line-height:1.5}
.ca-side-close{position:absolute;top:11px;right:12px;width:30px;height:30px;display:grid;place-items:center;
  border:0;border-radius:9px;background:#f2efeb;color:#5c534b;font-size:19px;line-height:1;cursor:pointer}
.ca-side-close:hover{background:#e8e2db;color:#1f1a16}
.ca-side-list{flex:1;min-height:0;height:0;overflow-y:auto;padding:16px 18px;background:#faf8f5}
.ca-turn{margin:0 0 16px}
.ca-turn-who{font-size:11px;color:#8a9099;margin-bottom:5px}
.ca-turn-body{padding:11px 13px;border-radius:14px 14px 14px 4px;background:#fff;border:1px solid #ece7e1;
  line-height:1.75;overflow-wrap:anywhere;box-shadow:0 1px 2px rgba(40,28,20,.04)}
.ca-turn.me{display:flex;flex-direction:column;align-items:flex-end}
.ca-turn.me .ca-turn-body{background:#fdeee9;border-color:#f6dbd2;color:#4a3520;border-radius:14px 14px 4px 14px}
.ca-turn-body.md p{margin:.5em 0}
.ca-turn-body.md p:first-child{margin-top:0}
.ca-turn-body.md ul,.ca-turn-body.md ol{margin:.5em 0;padding-left:1.2em}
.ca-turn-body.md pre{overflow-x:auto;background:#f4f1ec;padding:9px;border-radius:9px}
.ca-turn-body.md code{background:#f4f1ec;border-radius:4px;padding:1px 4px}
.ca-turn-meta{margin-top:5px;font-size:11px;color:#9aa1ab}
/* 输入区重排（2026-09-18 用户：「完全不符合一个正常的AI对话输入框了」）。
   一行里：附件 · 输入框 · 语音 · 发送；按钮固定尺寸、不再被拉成整列高。 */
.ca-side-foot{border-top:1px solid var(--line,#e7e8e4);padding:8px 12px 12px;background:#fff}
.ca-side-tools{display:flex;gap:8px;align-items:center;margin-bottom:6px;flex-wrap:wrap}
.ca-side-model{width:auto;max-width:100%;height:32px;padding:0 10px;border:1px solid #d8dbd7;border-radius:16px;
  background:#fff;color:#39433d;font:12px inherit;cursor:pointer}
.composer-chip-lite{height:32px;padding:0 12px;border:1px solid #d8dbd7;border-radius:16px;background:#fff;color:#39433d;font:12px inherit;cursor:pointer}
/* 注：customer-preview.css / mobile-readable.css 里有 #viewCustomers .ca-side-input 这类
   ID 级覆盖（min-height 94→110px、flex-basis:100%），会把输入框撑高并把按钮挤到下一行，
   还把固定高度的语音按钮顶到行首。这里必须用同等级或更高的选择器压住，否则改了不生效。 */
#viewCustomers .ca-side-row,.ca-side-row{display:flex;align-items:flex-end;flex-wrap:nowrap;gap:6px;padding:6px;background:#fff;
  border:1px solid #d6cfc8;border-radius:16px}
#viewCustomers .ca-side-row:focus-within,.ca-side-row:focus-within{border-color:var(--red,#d93a2b);box-shadow:0 0 0 3px rgba(217,58,43,.10)}
#viewCustomers .ca-side-row .ca-side-input,.ca-side-row .ca-side-input{flex:1 1 auto;flex-basis:auto;width:auto;min-width:0;min-height:38px;height:auto;max-height:132px;padding:8px 4px;border:0;background:transparent;font:14px/1.6 inherit;resize:none;outline:none}
#viewCustomers .ca-side-row .voice-input-button,.ca-side-row .voice-input-button{flex:none;align-self:flex-end;width:36px;height:36px;margin:0}
#viewCustomers .ca-side-row .cc-btn,.ca-side-row .cc-btn{flex:none;align-self:flex-end;height:36px;margin:0;padding:0 14px;border-radius:12px}
/* 附件按钮收成一个「＋」，别在输入框里占一大块 */
#viewCustomers .ca-side-row .ca-side-attach,.ca-side-attach{width:36px;min-width:36px;padding:0!important;font-size:19px;line-height:1;border-radius:12px!important;color:#5b6167}
@media(max-width:600px){.ca-side{width:100vw}}
/* 跟进卡弹窗：套用主对话弹窗的观感（宽度与主对话弹窗一致） */
.cc-box.ca-card-box{width:min(720px,100%)}
.ca-card-scroll .fc{max-width:560px;margin:0 auto}
@media(max-width:600px){.ca-card-scroll .fc{max-width:100%}}
.ca-side-note{font-size:11px;color:#8a9099;line-height:1.5}

/* 私教栏的附件与图片（2026-09-18 用户要求：可传附件、图片，支持拖拽和粘贴）。 */
.ca-side-files{display:flex;flex-wrap:wrap;gap:6px;padding:0 12px 8px}
.ca-side-chip{display:inline-flex;align-items:center;gap:6px;max-width:100%;padding:4px 6px 4px 4px;border:1px solid var(--line,#e3e5e8);border-radius:8px;background:#fff;font-size:12px;color:#4a5058}
.ca-side-chip img{width:26px;height:26px;object-fit:cover;border-radius:5px;display:block}
.ca-side-chip-x{border:0;background:transparent;cursor:pointer;font-size:14px;line-height:1;color:#8a9099;padding:0 2px}
.ca-side-chip-x:hover{color:#d93a2b}
.ca-side-row.drag{outline:2px dashed var(--red,#d93a2b);outline-offset:2px;border-radius:10px}
.ca-turn-shots{display:flex;flex-wrap:wrap;gap:6px;margin-top:8px}
.ca-turn-shot img{width:84px;height:84px;object-fit:cover;border-radius:8px;border:1px solid var(--line,#e3e5e8);display:block}